Betting Rules

These betting rules explain how wagers are placed, accepted, settled and reviewed at Lucky Vegas. Please read them together with the applicable account terms, promotional terms, privacy information and responsible gambling guidance before placing a bet.

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General betting rules

These rules apply to bets placed through the Lucky Vegas website or any other approved betting service made available to you. By opening an account, accessing a betting service or placing a wager, you confirm that you have read and accepted these rules and any other terms that apply to your account.

Table of contents

General betting rules Placing and accepting bets Markets, results and settlement Errors, account reviews and responsible betting

You are responsible for ensuring that your betting activity is lawful in the place where you are located. You must not use the service if online betting is prohibited for you, if you are below the applicable legal age, or if you are otherwise not permitted to participate. Lucky Vegas may restrict access, suspend an account or decline a wager where required by law, regulatory requirements, security procedures or the account terms.

You must provide accurate and current information when registering and must keep your account details secure. An account is intended for the registered account holder only. You must not allow another person to use your account, place bets on your behalf without permission, or attempt to access another person's account.

Only one person may use an individual betting account.
You must check that your account information is accurate and notify Lucky Vegas if relevant information changes.
You are responsible for reviewing your available balance, betting history and account activity.
You must not use the service for unlawful activity, fraud, money laundering or any attempt to manipulate a betting outcome.
Lucky Vegas may request information or documents to verify identity, age, payment details or account activity.

Applicable information

The betting slip, event information, market description, displayed price, account terms and any specific market rules form part of the information applying to a wager. If a particular market has special conditions, those conditions take precedence over a general rule where there is an inconsistency. You should review the available information before confirming a bet.

Placing and accepting bets

A bet is requested by selecting a market and stake, reviewing the betting slip and confirming the wager. A bet is not necessarily accepted merely because it has been submitted. Acceptance occurs only when the wager has been recorded by the betting system and a confirmation or bet reference is displayed or otherwise made available.

Before confirming a wager, check the event, selection, market, stake, price and potential return shown on the betting slip. You are responsible for identifying an incorrect selection or entry before submission. Once a bet has been accepted, it generally cannot be changed or cancelled unless the relevant market rules, account terms or an available feature expressly allow it.

Select the event and market you wish to bet on.
Choose the relevant selection and enter the stake.
Review all information shown on the betting slip, including any combined selections and applicable conditions.
Confirm the wager only when the details are correct.
Retain the confirmation or bet reference and check your betting history.

The price displayed at the time of selection may change before acceptance. If a price change is applied, the updated price should be shown before the wager is confirmed where the system allows this. A wager may be rejected, partially accepted or subject to a different available price if the requested market, price or stake is no longer available.

Lucky Vegas may apply or display minimum and maximum stake amounts, market limits, account limits or other restrictions. Any applicable limit should be shown in the betting service or account terms. A requested stake above an applicable limit may be reduced, rejected or accepted only in part.

Bets affected by technical problems

If a bet is interrupted by a connection failure, system issue or other technical problem, do not assume that it was cancelled or accepted. Check your betting history and account balance before trying again. Duplicate wagers caused by repeated submissions may be treated as separate bets where each wager was successfully accepted.

Markets, results and settlement

Markets are settled using the official result or other reliable outcome information specified for the relevant event. The market description may state whether settlement is based on the result at the end of normal time, a particular stage of an event, an official declaration, a governing body's decision or another stated method. You should read the market conditions carefully because similar markets may have different settlement rules.

Where a result is amended after settlement, the bet may be reviewed in accordance with the applicable market rules. A correction may be made where an official result was incorrect, incomplete or later changed under the rules applying to that event. Settlement is not based solely on media reports, informal announcements or the result of a different market.

Postponed, abandoned or interrupted events

If an event is postponed, abandoned, interrupted or moved, settlement depends on the rules for that market. Some markets may remain valid if a specified condition has already been determined. Other markets may be cancelled or treated as void if the event is not completed within the relevant period or if the required conditions are not met.

A change to an event's venue, scheduled time, participants, format or other material detail may affect whether a market remains open. The applicable market rules determine the outcome. If a market is void, the relevant stake is normally returned in accordance with those rules, while other selections in a multiple bet may be settled separately if permitted.

Multiple bets and special markets

For a multiple or combination bet, each selection is considered under its own market rules. A selection that is void may be removed from the combination where the rules allow, which can change the final calculation. If a market has special requirements, such as a minimum number of participants, a qualifying condition or a specified method of determining the winner, those requirements apply to settlement.

Live or in-play markets may be subject to delayed information, temporary suspension and changing prices. A wager can be refused or remain pending while an event is being reviewed. You should not rely on a live display as an assurance that a market is continuously available or that all event information is immediate.

Errors, account reviews and responsible betting

Obvious errors and incorrect information

An obvious error may include a clearly incorrect price, duplicated market, wrong event information, technical display problem or other mistake that a reasonable customer would recognise as an error. If an error affects a wager, Lucky Vegas may correct, cancel or resettle the affected bet in line with the applicable rules and law. This may include returning the stake or applying the correct price or market conditions.

If you believe that a bet has been accepted or settled incorrectly, review the bet reference and contact the available support channel through the service as soon as possible. Provide the relevant event, market, date, stake and bet reference. A review may require checks of system records, event information, account activity and the rules applying to the wager.

Suspension, verification and payment reviews

An account or wager may be placed under review for security, identity, payment, compliance or responsible gambling reasons. During a review, access to some services or account functions may be limited. Any verification request should be completed using the approved process. Do not send personal or financial information through an unverified channel.

Winnings, refunds and other account adjustments are subject to the account terms, payment checks and applicable law. A transaction may be delayed or restricted while information is checked. You should not attempt to bypass a restriction by opening another account or using another person's payment method.

Responsible gambling

Betting should be treated as entertainment, not as a way to earn income or recover financial losses. Only bet money you can afford to lose and set a personal budget before you begin. Never chase losses, borrow money to bet, or bet when affected by alcohol, drugs, stress or other circumstances that may affect your judgement.

Set a spending and time limit before betting.
Take regular breaks and keep track of your activity.
Do not increase stakes to recover previous losses.
Use available deposit, spending, time-out or self-exclusion tools where appropriate.
Ask for support if betting is causing financial, work, relationship or wellbeing concerns.

If you want to stop or reduce your betting, use the responsible gambling tools available through your account or request assistance through the approved support channel. You can also seek independent help from an appropriate Australian gambling support service. If you are in immediate danger or experiencing a mental health emergency, contact emergency services or a qualified health professional.