Responsible Gaming

Gambling should be a form of entertainment, not a way to make money or solve financial problems. Lucky Vegas encourages players in Australia to make informed decisions, understand the risks and keep gambling within safe personal limits.

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Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Every bet or game outcome is uncertain. Previous results do not determine future results, and a winning session does not mean that another win is due. You should only gamble with money that you can afford to lose without affecting your everyday needs, financial commitments or wellbeing.

Table of contents

Gamble for entertainment Set limits and stay in control Recognise signs of harm Keeping gambling safer

Responsible gaming means making a conscious choice to play for entertainment while staying in control of your time, spending and decisions. It also means accepting that losses are part of gambling and not treating gambling as a reliable source of income. Never use gambling to pay bills, cover debts, replace wages or improve your financial position.

Before you start, decide how much time and money you are comfortable spending. Consider your normal household costs, savings goals, debts and other commitments. A gambling budget should come only from spare money. If losing the amount would cause stress or require you to borrow, the amount is too high.

Treat gambling as entertainment rather than an investment.
Set a spending limit before you play and do not increase it during a session.
Set a time limit and stop when the time is over.
Keep gambling separate from money needed for rent, food, transport, bills or family expenses.
Avoid gambling when you are upset, stressed, tired, angry or under the influence of alcohol or other substances.
Do not gamble to celebrate a win, escape a problem or change your mood.

You are responsible for following the laws that apply to you, including any age, location and account requirements. People under the legal gambling age must not use gambling services. Do not allow another person to use your account, and do not use an account belonging to someone else.

Set limits and stay in control

Using limits can help you make decisions before emotions or momentum influence your play. Where account controls are available, review the settings carefully and choose limits that reflect your real budget. A limit should be treated as a maximum, not as an amount that you are expected to spend.

Money limits

A money limit can help control deposits, wagering or overall spending over a selected period. Choose an amount that remains affordable after your normal expenses have been paid. Do not set a limit based on an expected win. If you reach your limit, stop playing rather than trying to change the limit or find another way to continue.

Time limits and breaks

Long sessions can make it harder to notice how much time or money has passed. Take regular breaks, move away from the screen and check how you feel. A break can be short or extended. If gambling is taking time away from sleep, work, study, relationships or other activities, it is important to stop and reconsider your habits.

Loss limits and stopping rules

Decide in advance what you will do if you lose your planned budget. The safest choice is to stop. Never chase losses by increasing bet sizes, depositing more money or continuing for longer than planned. Losses cannot be recovered by gambling more, and attempts to win back money often lead to greater losses.

Self-exclusion

If you feel that a break is not enough, consider self-exclusion or account closure where those options are available. Self-exclusion is a decision to prevent or restrict your access to gambling for a chosen period or until further review. It should be treated seriously. Do not open another account, use another person's account or look for ways around a restriction.

If you request a limit, break, self-exclusion or closure, follow the instructions provided through the relevant account or support process. Check the applicable terms for how requests operate. Account controls may not remove money already spent, and they should not be used as a substitute for professional financial or health advice.

Recognise signs of harm

Gambling can become harmful gradually. A person may begin by spending a little more time or money, then find it increasingly difficult to stop. It is useful to check your behaviour regularly and act early, even if the problem does not seem serious.

Possible warning signs include spending more than planned, gambling for longer than intended, thinking about gambling throughout the day, hiding gambling activity or losses, borrowing money, selling possessions, missing work or study, arguing with family or friends, or feeling anxious, guilty or low after gambling.

You try to win back money after a loss.
You increase the amount or frequency of gambling to achieve the same excitement.
You feel restless or irritable when you try to stop.
You cancel plans or neglect responsibilities to gamble.
You lie about how much time or money you spend.
You use savings, credit, borrowed money or essential household funds.
You gamble to cope with stress, loneliness, depression or other difficult feelings.
You have tried to stop or cut back but have not been able to do so.

If any of these signs apply to you, stop gambling and speak with someone you trust. A partner, family member, friend, financial counsellor, doctor or mental health professional can help you make a plan. You do not need to wait until gambling has caused a major financial or personal problem before seeking support.

Support is available in Australia through gambling help services, state and territory support programs, qualified counsellors and health professionals. Services such as Gambling Help Online may provide information, counselling and guidance about reducing or stopping gambling. If gambling has affected your finances, a financial counsellor may help you understand your options and prepare a practical budget.

If you feel overwhelmed, unsafe or at risk of harming yourself or another person, stop gambling and seek urgent help from emergency services or a qualified health professional. Your immediate safety comes first.

Keeping gambling safer

Lucky Vegas supports a safer approach to gambling and encourages players to use available account controls, take breaks and seek help when needed. We aim to provide clear information so that players can make informed choices. Gambling is a personal activity, but it should never be hidden from the people affected by your decisions.

Protect your account and personal information. Use your own account, keep login details private and do not share access with another person. Monitor account activity and payment activity. If you notice activity that you do not recognise, stop using the account and follow the relevant account security or support process.

Keep records of your deposits, withdrawals, play time and results if doing so helps you understand your habits. A record can make spending easier to review and may show patterns that are not obvious during a session. Your personal records should be considered alongside your household budget and other financial commitments.

Do not rely on gambling outcomes to meet financial goals. Promotional messages, offers or entertainment features should not change the amount you can afford to spend. Read any applicable information carefully, understand the conditions before taking part and stop if you feel pressured to continue.

Responsible gaming is an ongoing choice. Review your limits regularly, especially after a change in income, employment, relationships, health or living arrangements. If your circumstances change, reducing your gambling or taking a complete break may be the right decision.

Decide whether you can afford to gamble before opening an account or starting a session.
Set a realistic budget and time limit before playing.
Use available limit, break or self-exclusion controls when appropriate.
Stop when your planned limit or session time is reached.
Never chase losses or borrow money to gamble.
Talk to someone you trust if gambling is affecting your life.
Seek professional support early if you are finding it difficult to stop.

If you have questions about safer gambling options available through your account, review the relevant account information and support options. If you are concerned about your gambling, the most important step is to stop, seek support and give yourself time away from gambling.