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Lucky Vegas Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use the Lucky Vegas website, create an account, deposit funds, take part in games or promotions, or otherwise use our services. Please read them carefully before using the website. By continuing to access or use Lucky Vegas, you acknowledge that you have read, understood and accepted these terms.
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1. General terms and acceptance
These Terms & Conditions form a legal agreement between you and the operator of the Lucky Vegas website. They apply to the website, related pages, games, account services, payment functions, promotions and any other services made available through the platform. Additional rules may apply to particular games, tournaments, promotions or features. Where additional rules apply, they will be displayed or made available before you use the relevant service and will form part of these terms.
Table of contents
You should review these terms each time you use the website. We may update, replace or amend these terms when reasonably necessary, including to reflect changes to the website, our services, technology, security requirements or applicable law. The updated version will apply from the date it is published or otherwise notified to you. If you do not agree with an amendment, you must stop using the website and may close your account in accordance with the applicable account process.
The website is intended for people who are legally permitted to access online gambling services in their location. Gambling laws differ between Australian states and territories and between countries. You are responsible for checking whether online gambling is lawful where you live and for complying with all applicable laws. We do not represent that every service is available or suitable in every location.
- You must use the website only for lawful purposes.
- You must provide accurate, current and complete information when requested.
- You must not use the website if doing so would breach a law, court order, licence condition or other legal restriction that applies to you.
- You must not allow another person to use your account or use another person’s account.
- You must not attempt to interfere with the operation, security or availability of the website.
2. Eligibility, registration and account security
To open or use an account, you must meet the applicable minimum legal age and any other eligibility requirements in your location. In Australia, the relevant minimum gambling age may be determined by applicable law. We may use reasonable age, identity, location and verification checks before allowing access to some or all services. You must provide the information and documents reasonably required for these checks.
Only one account may be opened for each permitted customer unless we expressly agree otherwise. An account must be registered in your own name and used only for your personal purposes. You must not open an account on behalf of another person, for a business, or for the purpose of allowing another person to gamble through your account.
You are responsible for keeping your login details, passwords, verification information and devices secure. You should choose a strong password, avoid sharing it, and notify us promptly through the available support channels if you believe your account has been accessed without permission. You are responsible for activity carried out through your account unless the activity resulted from our failure to apply reasonable security measures or another circumstance required by law.
We may refuse an application, request further information, restrict account access, suspend an account or close an account where reasonably necessary. Reasons may include an inability to verify identity or age, suspected fraud, duplicate accounts, misuse of a promotion, unusual activity, payment concerns, a breach of these terms, a responsible gambling concern, or a legal or regulatory requirement. Where permitted, we will explain the relevant next steps.
- You must not provide false, misleading or stolen information.
- You must update your details if information connected with your account changes.
- You must not use software, scripts, bots, scraping tools or other automated methods to access or manipulate the website.
- You must not attempt to bypass location, age, identity, account or responsible gambling controls.
- You must not use the account for money laundering, fraud, unauthorised payments or any other criminal activity.
3. Deposits, games, bets and withdrawals
You may deposit funds only through payment methods made available on the website and only where you are authorised to use the relevant payment method. Deposits must generally be made from an account, card or other payment source held in your own name. We may reject, reverse or investigate a transaction where the payment information cannot be verified, the transaction appears unauthorised, or there is a legal, security or operational reason to do so.
You should deposit only money that you can afford to lose. Deposited funds are intended for lawful use on the website and must not be used to conceal the source of money or to transfer funds to another person. We may carry out checks relating to payment ownership, source of funds, source of wealth or transaction activity where this is required for security, responsible gambling, anti-money-laundering or other compliance purposes.
A bet or game transaction is generally treated as accepted when it is recorded by our systems. You should check the details of each transaction before confirming it. We may cancel, void or correct a transaction where there has been a technical error, pricing or display error, system failure, communication problem, suspected manipulation, duplicate processing, or another circumstance in which the transaction was not properly accepted. If a game or transaction result is disputed, our relevant system records will be used as evidence unless shown to be inaccurate.
Game outcomes are determined by the rules of the relevant game and, where applicable, by the approved randomisation or technical systems used for that game. You accept the risk of ordinary interruptions associated with internet connections, devices, browsers and telecommunications services. If your connection is interrupted after a transaction has been accepted, the transaction may still be completed or recorded in accordance with the applicable game rules.
Withdrawals are subject to account verification, payment checks, applicable transaction rules and any restrictions required by law. We may return funds to the original payment method or use another permitted method where appropriate. You may be asked to provide information before a withdrawal can be processed. We do not guarantee a particular processing period, as timing can depend on verification, payment providers, weekends, public holidays, banking processes and other circumstances outside our reasonable control.
Promotions, bonuses and credits
Promotions, bonuses, free games, rewards and other offers may be subject to separate promotional terms. Those terms may include eligibility requirements, expiry dates, participation limits, wagering or playthrough requirements, excluded games, payment conditions and rules about withdrawals. You should read the specific offer terms before participating. If there is a conflict between these general terms and specific promotional terms, the specific promotional terms will apply to the relevant offer.
We may withdraw, amend or cancel an offer where permitted, including where an offer has been used in error, abused, obtained through misleading information, or used in breach of its terms. We may limit the number of offers available to an account or decline participation where we reasonably believe that an account is not eligible. Promotional benefits are not a substitute for money that you can afford to spend.
4. Responsible gambling, privacy and communications
Gambling should be treated as entertainment, not as a way to make money or recover losses. You should set a budget, decide how long you intend to play, take regular breaks and avoid gambling when upset, tired or under the influence of alcohol or other substances. Never gamble with money needed for rent, bills, food, debt repayments or other essential expenses.
Responsible gambling tools or support options may be available through the website. Depending on the service and applicable requirements, these may include deposit or spending controls, time reminders, activity information, temporary breaks, account restrictions or self-exclusion. A request for a restriction may affect your ability to use some services. You should not attempt to avoid a restriction by opening another account or using another person’s account.
If gambling is causing concern for you or someone close to you, stop playing and seek support from an appropriate Australian gambling-help service, health professional or community organisation. We may also contact you about responsible gambling where account activity or information suggests that support or an account restriction may be appropriate.
Personal information is handled in accordance with our Privacy Policy. Information may be collected, used, stored and disclosed for account administration, identity and age checks, payments, security, fraud prevention, responsible gambling, customer support, legal compliance and service improvement. By using the website, you acknowledge that these activities may be necessary to provide the services and meet applicable obligations.
We may send service messages relating to your account, transactions, security, terms or important changes. Where required, marketing communications will be managed in accordance with applicable law and available preferences. You should keep your contact and notification settings current so that important account information can reach you.
5. Website use, intellectual property and legal responsibility
All website content, including text, graphics, logos, designs, software, game interfaces, trade marks and other materials, is owned by or licensed to the relevant rights holder. You may use the website and its content only for personal, lawful use in accordance with these terms. You must not copy, reproduce, modify, publish, distribute, sell, reverse engineer, frame, mirror or commercially exploit any part of the website without permission.
You must not upload, transmit or introduce material that is unlawful, harmful, threatening, defamatory, abusive, discriminatory, invasive of privacy, infected with malicious code, or likely to interfere with the website. We may remove material, block access or take other reasonable action where we believe the website, other users or our systems may be at risk.
We aim to keep the website available and accurate, but we do not guarantee uninterrupted access, that every feature will always be available, or that the website will be free from errors, viruses or other harmful elements. Maintenance, updates, security measures, provider outages, telecommunications issues and events outside our reasonable control may affect availability.
To the extent permitted by law, we are not responsible for losses caused by your failure to follow these terms, unauthorised use of your account, inaccurate information supplied by you, problems with your device or connection, payment-provider issues, or events outside our reasonable control. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law or other applicable law.
If a provision of these terms is found to be invalid or unenforceable, it will be read down or removed only to the extent necessary, and the remaining provisions will continue to apply. A failure or delay in enforcing a right does not mean that the right has been waived. These terms, together with any applicable game, promotion and privacy terms, represent the agreement governing your use of the website.
Suspension, closure and disputes
You may stop using the website at any time and may request account closure through the available account or support process. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, unlawful conduct, verification, responsible gambling or these terms. We may retain information where required for legal, security, dispute-resolution or regulatory purposes.
If you have a question or complaint, please use the support or contact options made available on the website and provide enough information for the matter to be reviewed. We may ask for account details, transaction information or supporting documents. We will assess complaints fairly and in line with applicable requirements. Nothing in these terms prevents you from contacting a relevant government body, consumer protection agency or other authority, or from exercising a right available under Australian law.
These terms are intended to operate consistently with applicable Australian laws and any other laws that apply to your use of the website. Where a mandatory legal requirement applies, that requirement will prevail over any inconsistent part of these terms. The latest version published on the website is the version that applies to your current use, subject to any rights or obligations that arose before an update.
