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Cookies Policy
This Cookies Policy explains how Lucky Vegas uses cookies and similar technologies when you visit or use our website. It describes what these technologies do, why they may be used, and the choices available to you. This policy should be read together with our Privacy Policy and any other applicable website terms.
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About cookies and similar technologies
Cookies are small text files placed on your computer, mobile phone, tablet or other device when you visit a website. They allow a website to recognise a device and remember certain information about a visit. Cookies can help a website operate correctly, remember preferences, understand how visitors use its services and present content that is more relevant to them.
Table of contents
Some cookies are placed by Lucky Vegas, while others may be placed by service providers that perform functions on our behalf. These providers may support website security, analytics, customer service, payment-related processes, advertising or other technical services. The use of a particular cookie may depend on the page you visit, the features you use, your device and the choices you make.
In addition to cookies, we may use similar technologies such as pixels, tags, software development kits, web beacons, local storage and device identifiers. For simplicity, this policy uses the word cookies to cover cookies and these similar technologies unless a distinction is specifically required.
Cookies do not normally contain information that directly identifies you by name. However, information collected through cookies may be linked with account, device or usage information in some circumstances. Where this occurs, the information will be handled in accordance with our Privacy Policy and applicable Australian privacy requirements.
By using our website, you may encounter cookies that are necessary for the website to function and cookies that are used only where permitted by law and, where required, after you have provided a choice or consent. You can change certain preferences at any time through the available cookie controls or your browser settings.
Types of cookies we may use
Strictly necessary cookies
These cookies are required for core website functions. They may help you move between pages, maintain a secure session, remember information entered into forms, support account access and protect the website from suspicious activity. Without these cookies, some requested services may not work properly. Because they support essential functions, they may not always be available for opt-out through the website's preference tool.
Functional or preference cookies
These cookies allow the website to remember choices you make, such as language, region, display settings or other preferences. They can help provide a more consistent and convenient experience when you return. If you disable these cookies, some preferences may not be saved and you may need to repeat certain choices during later visits.
Analytics and performance cookies
Analytics cookies help us understand how visitors use the website. They may record information such as the pages visited, the time spent on a page, links selected, errors encountered and the type of device or browser used. This information can be aggregated or analysed to identify technical issues, measure website performance and improve the layout, content and usability of our services.
Security and fraud-prevention technologies
Security-related technologies may help identify unusual activity, protect accounts, prevent unauthorised access and detect conduct that could compromise the website or its users. These technologies may consider information about a device, browser, session, network or interaction with the website. They are intended to support the security and integrity of the service and may be necessary for some functions.
Advertising and marketing cookies
Where used and permitted, advertising or marketing cookies may help measure campaigns, limit repeated advertisements and understand whether content or promotions are relevant to visitors. These cookies may be set by Lucky Vegas or by advertising and measurement partners. They may allow activity across different websites or services to be associated with a device or browser. You can manage these cookies through the available preference controls and, in some cases, through tools provided by the relevant third party.
How cookies may be used
Lucky Vegas may use cookies and similar technologies for several purposes. The cookies used on a particular page may change as website features, security requirements and service providers change. Typical purposes include:
- Keeping the website available and helping pages, forms and account features operate as intended.
- Maintaining a secure connection and supporting session management when you sign in or use account-related services.
- Remembering selections and preferences so that you do not need to enter the same information repeatedly.
- Understanding website traffic, performance and navigation patterns so that we can identify improvements and address technical problems.
- Supporting responsible and secure operation of gambling-related features, including the detection of unusual or potentially unauthorised activity.
- Measuring the effectiveness of communications, campaigns or website content where this activity is permitted.
- Helping us provide customer support, investigate technical issues and maintain service quality.
- Complying with legal, regulatory, security and record-keeping obligations that may apply to the operation of the website.
Information collected through cookies may include an internet protocol address, browser type, operating system, device type, approximate location derived from technical information, referring page, pages viewed, interactions, dates and times of access, and identifiers assigned to a browser or device. The information collected depends on the cookie and the settings applied to your device. We do not use this policy to state that every listed data type is collected on every visit.
Where cookies are linked with information held in an account, we may use the combined information for purposes described in our Privacy Policy. This can include providing requested services, securing an account, meeting legal obligations, responding to enquiries, improving the website and managing risks associated with online gambling. We handle personal information in accordance with applicable privacy laws and our published privacy practices.
Our website may contain links, embedded content or services supplied by third parties. Those third parties may use their own cookies or similar technologies under their own privacy policies. We do not control every third-party technology, and a third party's use of information may be subject to terms that are separate from this policy. You should review the relevant third party's information when deciding whether to allow optional cookies.
Your cookie choices and controls
When available, our cookie preference tool allows you to review categories of cookies and accept or reject optional categories. Your selection may be stored in a preference cookie so that the website can remember your decision. If you clear cookies, change device or browser, use private browsing, or access the website from another device, you may be asked to make your selection again.
You can also control cookies through your browser. Most browsers allow you to view stored cookies, delete existing cookies, block all cookies, block cookies from particular websites, or receive a warning before a cookie is stored. The steps differ between browsers and devices, so you should check the relevant browser provider's instructions.
- Open the privacy or security settings in your browser or device.
- Review the available cookie, site-data or tracking controls.
- Choose whether to allow, block or delete cookies, taking account of the distinction between necessary and optional cookies.
- Return to the website and review any available cookie preference tool if you want to update your selection.
Blocking or deleting cookies may affect how the website works. You may be unable to sign in, maintain a secure session, use particular account functions, save preferences or complete some activities. Some pages may load less effectively, and information may need to be entered again. For this reason, we recommend retaining strictly necessary cookies unless you have a specific reason to block them.
Cookie choices do not necessarily remove information that was collected before a preference was changed. They may also not control technologies used by third-party websites or applications. Where available, you should use the relevant third party's privacy or advertising controls as well as the settings provided by your browser.
If you use more than one browser or device, you may need to apply your preferred settings separately on each one. Your device may also provide controls for app tracking, advertising identifiers or local storage. These controls are managed by the device or operating system provider and may not have the same effect as the cookie controls on our website.
Changes, privacy and further information
We may update this Cookies Policy when our website, technologies, service providers, legal obligations or privacy practices change. The latest version will be made available on this page, together with its effective date where appropriate. You should review the policy periodically so that you understand how cookies may be used.
If a material change affects the way optional cookies are used or the choices available to you, we may provide additional information through the website or request a new preference where required. Continuing to use the website after an update may be subject to the choices and notices presented to you at that time.
Our Privacy Policy provides further information about how personal information may be collected, used, stored, disclosed and managed. It also explains, in general terms, how you may exercise privacy rights or raise a privacy question. If you need assistance with a cookie choice or privacy matter, use the applicable support or privacy contact option made available through the Lucky Vegas website.
This policy is intended to provide clear general information about cookies used in connection with the website. It does not change any applicable terms of use, account conditions, responsible gambling information or other legal notices. If there is an inconsistency between this policy and a specific notice presented when a technology is used, the more specific notice may apply to that technology.
